AZK Telecom
Siempre Encendido. Siempre Entregando.
AZK Telecom es una agencia líder en externalización de procesos de negocio (BPO) y operaciones de clientes, especializada en soluciones de soporte escalables y de alto rendimiento para empresas en rápido crecimiento, marcas de comercio electrónico y empresas B2B. Ayudamos a las empresas a optimizar la gestión de su back-office, aumentar la satisfacción del cliente (CSAT) y escalar sus carteras de ventas sin la carga de la contratación interna. Impulsados por equipos de soporte dedicados de 5 agentes y flujos de trabajo impulsados por IA, nuestros equipos brindan una cobertura rápida, confiable y continua adaptada a sus necesidades operativas. Nuestros Servicios Principales: Chat en Vivo y Soporte por Correo Electrónico Omnicanal: Atención al cliente multicanal rápida, 24/7, con tiempos de respuesta líderes en la industria. Soporte de Helpdesk Entrante: Solución de problemas de Nivel 1, gestión de tickets, seguimiento de pedidos y gestión de reembolsos diseñados para mantener altos puntajes de CSAT. Generación de Leads B2B: Ventas salientes dirigidas, calificación de prospectos, prospección en frío y transferencias en vivo para impulsar los ingresos de la cartera. Equipos de Soporte Dedicados: Equipos de agentes totalmente gestionados y personalizados, capacitados específicamente para actuar como una extensión perfecta de sus operaciones internas. ¿Por qué elegir AZK Telecom? Cobertura operativa global 24/7/365. Modelos de personal flexibles y rentables con incorporación rápida. Estándares rigurosos de garantía de calidad, seguimiento de SLA y seguridad de datos. Su back-office, nuestro front-office, brindando atención al cliente de élite a escala. Aún no hay reseñasSea el primero en escribir una
Servicios
3 servicios ofrecidos por AZK Telecom
Descripción At AZK Telecom, we help B2B brands, tech companies, and growing service businesses build reliable, predictable revenue pipelines through targeted outreach and customer acquisition. Building an in-house sales development team is expensive and time-consuming. We step in as your dedicated outbound engine, handling the heavy lifting of prospecting, cold outreach, and pipeline management so your internal sales team can focus strictly on closing deals. What We Do Under Digital Marketing & Lead Gen: B2B Lead Generation & Prospecting: Identifying high-value accounts, mapping out decision-makers, and gathering verified contact data for your target market. Cold Outreach & Sales Development: Managing targeted email campaigns, multi-channel outreach, and direct sales development representative (SDR) activities. Appointment Setting: Qualifying prospects against your specific criteria and booking confirmed meetings directly on your sales calendar. Omnichannel Sales & Support: Combining lead acquisition with 24/7 customer engagement via live chat and email to turn incoming web traffic into qualified leads.(3) Habilidades en Marketing Marketing B2BMarketing SaaSMarketing de ventas
Más información sobre MarketingDescripción Running a successful online store requires more than just bringing visitors to your website. When shoppers have unanswered questions or wait days for an email reply, they abandon their carts and move on to competitors. AZK Telecom provides dedicated ecommerce support teams that manage your store operations around the clock. We take care of live chat, email helpdesks, and order inquiries so you can focus on inventory, marketing, and scaling your brand. What We Do for Ecommerce Brands: 1) 24/7 Live Chat Support: We guide shoppers in real time, answer product questions, fix checkout issues, and help increase sales directly on your website. 2) Helpdesk and Ticket Management: We handle customer inquiries across email, contact forms, and social media inboxes using tools like Zendesk, Gorgias, or Freshdesk. 3) Order and Shipping Inquiries: Our team assists buyers with tracking updates, order modifications, shipping status, returns, and refund requests quickly and accurately. 4) Pre-Sales and Product Guidance: We engage active store visitors to answer technical questions and recommend matching products before they leave your site. Why Online Brands Partner With Us? Product launches, holiday sales, and sudden traffic spikes can easily overwhelm a small internal team. We give you fully trained support specialists who learn your products, match your brand tone, and work inside your preferred tools. You get continuous store coverage, faster response times, and happier repeat buyers without the friction of hiring extra full time staff.(5) Habilidades en E-commerce gestión de las relaciones con los clientessoluciones de comercio electrónicoActuación en directoAtención al clienteChat y soporte
Más información sobre E-commerceDescripción Social media accounts are often the first place customers go when they need quick support or have pre sale inquiries. Leaving comments unaddressed or direct messages sitting inbox for hours costs you sales and damages your brand reputation. AZK Telecom helps businesses maintain an active, responsive presence across all major social media platforms. We provide dedicated agents to handle your incoming messages, respond to comments, manage customer inquiries, and protect your brand image around the clock. What We Do for Social Media Operations: 1) 24/7 Direct Message Support: We monitor and answer incoming direct messages on LinkedIn, Facebook, Instagram, and Twitter so no customer lead goes cold. 2) Community Moderation: We manage public comment sections, engage with followers, answer product questions, and remove spam or inappropriate content promptly. 3) Social Customer Care: We turn angry or frustrated public comments into private support resolutions before negative feedback scales online. 4) Escalation Management: We filter incoming messages, answer routine questions using your brand guidelines, and route complex technical issues directly to your internal staff.
Más información sobre Redes Sociales
Equipo
240 miembros en el equipo de AZK Telecom
Reseñas
No hay reseñas sobre AZK Telecom todavía
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Contacto
Datos de contacto de AZK Telecom
Detalles
- Sede centralG 15 Street, G-8/2 G 8/2 G-8, Islamabad, Pakistan